What We Keep and Why
We collect the details you enter when you open an account, plus device and session signals needed to verify access, keep your login secure, and answer requests. That can include your name, phone number, email, and the records tied to DANA, OVO, GoPay, and QRIS activity.
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If you contact us from Makassar or elsewhere in Indonesia, we use that history to match your request to the right account. We keep records only for the period needed for support, dispute handling, fraud checks, and legal duties, then remove or anonymise them where our
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process allows. If access or eligibility is restricted in your location, it depends on local law and is available only where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.